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Cannot logon after Genius Hub app update

Cannot logon after Genius Hub app update

Owned by Nick hg (Unlicensed)
Last updated: Jul 10, 2018 by Matthew Hart

Why can't I login after an update?

If you are unable to login with your login details or you are logged in but cannot see any zones, this is because of a temporary glitch caused by the app not linking to your new hub software correctly.

How to fix this:

If you are logged in:

  • Log out of your Genius Hub app by clicking the 'Main Menu' and then the username and 'Logout'.

For Apple (iOS):

  • Press the Home button two times quickly. You'll see small previews of your recently used apps.
  • Swipe left to find the app you want to close.
  • Swipe up on the app's preview to close it.

For Android:

  • Open the Applications tab and tap Settings, and next tap Applications.
  • Tap Manage Applications. In the list of running applications, select the application you wish to close and tap Force Stop.

Now just re-launch the app and you should be able to log in again.

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