Adjusting the offset of the Powered Room Thermostat
Adjusting the responsiveness of the Genius Radiator Valve
Adjustments you can make with our Genius Hub Devices to fine tune your setup
Alexa Genius Hub Smart Home Skill
App changes not saving and app flicking back to what it was set on before
Balancing a Genius Hub system
Battery level hasn't updated since the batteries were changed
Boiler is firing when the heating is turned off
Bringing on the boiler with an Underfloor zone
Can Genius control my boiler?
Can I control my wet Underfloor Heating?
Cannot logon after Genius Hub app update
Cannot logon to the Genius Hub
Can the Genius Hub control Heat Pumps?
Can the system be used in mainland Europe?
Can two people use the app?
Commercial Documents
Connecting the Genius Hub to the Internet through a power line adapter
Controlling an open plan area
Controlling a Plinth Heater
Controlling Electric Underfloor Heating (or Wet Underfloor with a sensitive floor covering)
Controlling lights to mimic occupancy using Genius Room Sensors and Smart Plugs
Controlling lights with Genius Room Sensors and Genius Smart Plugs
Controlling radiators without Genius Radiator Valves
Controlling the Dual Channel Receiver with the Genius Hub powered off
Controlling the heating and hot water manually
Controlling the Single Channel Receiver with the Genius Hub powered off
Controlling the system with no internet
Controlling towel rails/radiators
Device communication time
Differences between the Wireless Radiator Valves
Differences between the Genius Smart Plug
Dual Band Smart Plug (PLG-E): Why are there two nodes on my system?
Factory resetting a Genius Radiator Valve
Factory resetting a Genius Radiator Valve (DA-WRV-E)
Factory resetting a Genius Room Sensor
Factory resetting a Genius Smart Plug
Factory resetting an Electric Relay
Factory resetting an Electric Switch
Factory resetting a Powered Room Thermostat
Factory resetting the Genius Room Thermostat
Factory resetting the Genius Room Thermostat (HI-WRT-D)
Factory resetting the Wireless Room Thermostat
FAQs of battery-powered devices
FAQs of Footprint Mode
Genius Radiator Valve controlling the temperature with a Genius Room Sensor
Genius Radiator Valve error codes
Genius Radiator Valve is making a noise when heating
Genius Radiator Valve not controlling a radiator properly
Genius Radiator Valve responding slowly to change in temperature on the app
Genius Radiator Valves, Room Thermostats and Room Sensors all in the same zone
Genius Radiator Valve taking a long time to warm up - outflow side of the plumbing
Genius Radiator Valve turns radiator off when a window is opened
Genius Smart Plug switched on unexpectedly
Get a blank screen when loading the app
Hard Wired Actuators for Thermostatic Radiator Valve Bodies (TRV bodies)
Hot Water control using a Genius Radiator Valve stops working
How can you test if the Dual Channel Receiver is faulty?
How to test the signal strength?
How secure is the system?
How Temperature Hierarchy works
How the Genius Radiator Valve controls the temperature accurately
How to manually control the Dual Channel Receiver when it is disconnected from the Genius Hub
How to manually control the Single Channel Receiver when it is disconnected from the Genius Hub
How to - Remove and refit the Genius Radiator Valve
How to - Reset or change the username / forgot the password
Hub time is wrong
If This Then That (IFTTT)
JK Floorheating - Underfloor heating not coming on when Electric Switch shows a solid red light
Lockable Manual TRV
Locking the controls of the Genius Room Thermostat
Logon to the Genius Hub using the local IP address
Managing your Support Tickets
Multiple devices not communicating
No temperature displayed for Hot Water zone
Port Forwarding
System Communication and Positioning Guidelines
Powered Room Thermostat error codes
Remove old & redundant devices off the Genius Hub
Restarting the Genius Hub
Rooms feel like different temperatures
Scheduling Genius Smart Plugs
Sockets Compatible with the Plug Locking Cover
Technical Documents
Temperature close to the target temperature but the boiler does not come on or the boiler stays on
The Beta app has expired
The charts are slow to load
The difference between remote, zoned and smart control
The Genius Radiator Valves - General Operation
The Single or Dual Channel Receiver (boiler controller) has stopped communicating
The two Genius Valves Adaptors
Tips for using the Powered Room Thermostat
Transferring Devices over to a new Genius Hub
Turning The Genius Hub Off In The Summer
Updating your Genius Hub
Uses of the Genius Room Thermostat
Using If This Then That (IFTTT)
Using other heating controls with Genius Hub
Using other Z-Wave and Zigbee equipment on the Genius Hub system
Valve Exercise Routine - Reset time of operation
Videos on installing the Genius Radiator Valve
What are Electric Relays?
What are In Wall Range Extenders?
What do I need to add for my JK floorheating system?
What do the Device Channels mean?
What to do if a zone is not reaching temperature
What to do if moving house
What to do with the Genius Radiator Valve when carrying out maintenance, plumbing or decorating
When to apply an offset
Why do I have to enter the username and password each time I use the app?
Why is my Hot Water not getting up to the temperature?
Serial Number on Zigbee Devices
Controlling the Electric Switch with the Genius Hub powered off

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