This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 1007

Step 1

The software on the Genius Hub is not responding and so the app cannot log on.

Follow the instructions below to restart the Genius Hub:
1. Power down the Genius Hub, by unplugging the power cable from the USB adaptor.
2. Wait 1 minute.
3. Power on the Genius Hub by re-inserting the power cable.
4. Wait 5 minutes and try to log in once more.

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Step 1

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