This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7303

Step 1

When a device has been factory reset, or has been re-added to the system it leaves behind a 'dead node' which is no longer used.

This uses the device's previous number but no longer communicates with the Genius Hub and is likely to create an error on the home page.

To avoid future confusion and to remove potential errors from showing on the system, these should be removed.

Step 2

First locate the Range Extender which has been re-added Genius Hub. You need to use the original ID number of the device, and not the one which it currently has.

The Doctor will ask you to select the relevant device

Step 3

Now the device is confirmed as no longer on the system, it can be removed.

The Doctor will attempt to remove the device

This process can take up to 15 minutes, and the above will update when completed. If you leave this screen, do not attempt any other 'Doctor' solutions during this duration.

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