This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7311

Step 1

Sometimes a Range Extender may lose the factory settings which were applied to it when it was added to the system. This can occur when there has been a power cut to the device. When the Range Extender has the incorrect configuration messages it can struggle to communicate frequently to the Genius Hub which leads to the device being slow to respond or not controlling the heating correctly.

Step 2

First locate the Range Extender in the room you want to adjust.

The Doctor will ask you to select the relevant device

Step 3

The device now needs to be redetected by the Genius Hub to ensure the correct behaviour and communication.

The Doctor will communicate with the device

Step 4

Any remaining issues with the Dual Channel Receiver will now be displayed below.

No issues found

Wait for the message counter in the top box to disappear, and it to say 'Got Device Data'. If there are still errors above in the list at this point, the device will need troubleshooting once again. The message queue may take a couple minutes to empty.

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