Electric Switch + Temperature Probe Relearn
- Simon Turner
This article is an excerpt from the Genius Hub Doctor, which is built into the App.
These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.
To access the Doctor, click here
Solution ID: 7162
Step 1
Sometimes an Electric Switch may lose the factory settings which were applied to it when it was added to the system. This can occur when there has been a power cut to the device. When the Electric Switch has the incorrect configuration messages it can struggle to communicate frequently to the Genius Hub which leads to the device being slow to respond or not controlling the heating correctly. It also may lose the measured temperature for the hot water tank.
Step 2
First locate the Electric Switch for the zone you want to adjust.
The Doctor will ask you to select the relevant device
Step 3
The device now needs to be redetected by the Genius Hub to ensure the correct behaviour and communication.
The Doctor will communicate with the device
Step 4
Any remaining issues with the Electric Switch will now be displayed below.
Issue details
Wait for the message counter in the top box to disappear, and it to say 'Got Device Data'. If there are still errors above in the list at this point, the device will need troubleshooting once again. The message queue may take a couple minutes to empty.