This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7157

Step 1

Sometimes an Electric Switch may lose the factory settings which were applied to it when it was added to the system. This can occur when there has been a power cut to the device. When the Electric Switch has the incorrect configuration messages it can struggle to communicate frequently to the Genius Hub which leads to the device being slow to respond or not controlling the heating correctly. It also may lose the measured temperature for the hot water tank.

Step 2

First locate the Electric Switch for the zone you want to adjust.

The Doctor will ask you to select the relevant device

Step 3

The device now needs to be configured by the Genius Hub to ensure the correct behaviour and communication.

The Doctor will communicate with the device

Step 4

To ensure that the messages get through to the device, it needs to be woken up.

The Doctor will communicate with the device

Ensure the Electric Switch is communicating with the Genius Hub by removing the front cover from the Electric Switch and pressing the button underneath the cover.

Step 5

Electric Switch should now receive the correct configuration parameters.

The Doctor will check that the device is configured correctly

Step 6

The Electric Switch should now receive the correct configuration parameters.