HUB Credentials Incorrect
- Simon Turner
This article is an excerpt from the Genius Hub Doctor, which is built into the App.
These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.
To access the Doctor, click here
Solution ID: 1005
Step 1
You have entered an incorrect username or password.
The first things to check are:
The capitalisation, as both the username and password are case-sensitive.
Ensure there are no extra spaces either side of the username or password, especially if you use auto-fill.
Re-type the username and password, in case of a mistaken button press.
Ā
If you cannot remember the correct username and password combination:
On the login screen, select 'Forgotten Password'
The first page will allow you to reset the password.
If you don't know the username, this can be changed by clicking the link at the bottom of the password reset page.
Ā