HUB Credentials Incorrect

Owned by Simon Turner
Last updated: Sept 16, 2024
1 min read

This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 1005

Step 1

You have entered an incorrect username or password.

The first things to check are:

  1. The capitalisation, as both the username and password are case-sensitive.

  2. Ensure there are no extra spaces either side of the username or password, especially if you use auto-fill.

  3. Re-type the username and password, in case of a mistaken button press.

 

If you cannot remember the correct username and password combination:

  • On the login screen, select 'Forgotten Password'

  • The first page will allow you to reset the password.

  • If you don't know the username, this can be changed by clicking the link at the bottom of the password reset page.