Smart Plug (C / D) Relearn

Owned by Simon Turner
Sept 16, 2024

This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7211

Step 1

Sometimes a Smart Plug may lose the factory settings which were applied to it when it was added to the system. This can occur when there has been a power cut to the device. When the Genius Smart Plug has the incorrect configuration messages it can struggle to communicate frequently to the Genius Hub which leads to the device being slow to respond or not controlling the device correctly.


Step 2

First locate the Smart Plug in the room you want to adjust.

The Doctor will ask you to select the relevant device



Step 3

The device now needs to be redetected by the Genius Hub to ensure the correct behaviour and communication.

The Doctor will communicate with the device


Step 4

Any remaining issues with the Smart Plug will now be displayed below.

No issues found

Issue details

Wait for the message counter in the top box to disappear, and it to say 'Got Device Data'. If there are still errors above in the list at this point, the device will need troubleshooting once again. The message queue may take a couple minutes to empty.