Registering your Genius Hub
Your new Genius Hub will need to be registered again on our website , and you via the app.
You will need to choose a new username and password because we cannot have duplicate usernames on the system. We do not know your password, so this can be the same or different to your Genius Hub. For security we recommend choosing a different, secure password.
The next step would be to exclude all of the devices before including them in your new hub because this association cannot be transferred.
Here are the instructions on how to Factory Reset components.
- How to - Factory reset a Radiator Valve
- How to - Factory Reset a Room Sensor
- How to - Factory Reset Room Thermostat (Danfoss Genius)
- How to – Factory Reset Smart Plug
- How to – Factory Reset Electric Switch
Please see here for all our devices: Factory Reset Devices
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Resetting Existing Devices
Each device is linked to a single Genius Hub, to communicate with and received commands from. All of your existing devices which are being transferred need to have this link broken, and then added to the new Genius Hub.
The easiest method, is to Factory Reset each of the devices. This can be done physically with the device and does not require either Genius Hub to be powered on or set up.
Alternatively, the device can be 'excluded' using either the old/new Genius Hub.
To do either of these operations:
In the app, go to the Main Menu
- Select 'Doctor'
- You can either press 'Device Assistance', then 'Remove & Reset an Old Device'
- OR
- Scroll down to the 'Index', then 'Devices' if you know the name and type of the device
- Select the operation you wish to carry out from the list provided
A copy of all of these articles can be found here: Doctor Articles.
Transferring Room Names and Schedules
The zones and schedules will need to be created on your new Genius Hub, please see: Zone Setup.
Adding Devices to your new Genius Hub
Once all devices are factory reset, you can use the Doctor to add them againto the new Genius Hub, see: Adding New Devices
To create zones and assignments, please see: Zone Setup
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For listening devices, it is slightly more difficult to exclude these and we would recommend sending an email to support@geniushub.co.uk to arrange a call to transfer these over. The new Genius Hub will need to be taken to within 2m of the following devices during the call. This applies to the following devices:
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During this process you will be able to assign the devices to the zones created above.
Transferring Devices onto a Second Genius Hub on larger properties
These are scenarios when you have a larger building that requires more than one Genius Hub to control the property smoothly. Click here for further details: Positioning Multiple Genius Hubs on larger properties
Communications from one Genius Hub cannot be transmitted to the other Genius Hub as each set of components is paired to the Genius Hub it is assigned to. Therefore no crossover or boosting of signal for the other Genius Hub's network can happen.