This article is an excerpt from the Genius Hub Doctor, which is built into the App.
These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.
To access the Doctor, click here
Solution ID: 7052
Step 1
To remove the Dual Channel Receiver from the system, it needs to be powered on and in range of the Genius Hub.
To add the device, ideally this is within direct range of the Genius Hub (either in the same room as each other, or adjacent rooms).
If the devices are not close enough together:1. Move the Genius Hub closer to the Dual Channel Receiver. The Genius Hub must have power and an Internet connection. This can be done by:
a) Using a long Ethernet cable
b) Plugging the Hub into a different Ethernet switch
c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (
see this link for how to connect the hub with a power-line Ethernet adaptor
)
2. Temporarily wire the Dual Channel Receiver to a plug and short piece of flex so you can power on the Dual Channel Receiver next to the Genius Hub. It is recommended that this is done by an electrician/heating engineer.
Alternatively, click here, if the device has failed/is no longer in the property
Step 2
Now the Genius Hub needs to get ready to remove the device.
The Doctor will remove the device
Step 3
Press & hold the bottom (>||<) button.
The bottom red light will begin to flash when the device has excluded successfully. If you do not see a red , flashing light, release the buttons after 15 seconds and try to press & hold once again.
The Doctor will communicate with the device