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To restart the Genius Hub from the app

If you can log onto your Genius Hub, to restart the system:

  1. Click on the Main Menu

  2. Select 'Settings'

  3. Choose 'System'

  4. Tap on ‘Restart Hub’ in the Quick Actions Bar

  5. Click 'Restart'

To restart the Genius Hub from the app

If you have the GE-HUB-B:

  1. Disconnect the USB power cable from the power supply

  2. Power down your internet router

  3. Turn on the internet router and wait 5 minutes for it to fully start up

  4. Reconnect the power cable from the Genius Hub so that it can reconnect to the internet and all of the devices in your home

If you have the PH-HUB-C:

  1. Disconnect the power cable from the bottom of the Genius Hub

  2. Press the white button on the back of the Genius Hub (use a paperclip)

  3. Power down your internet router.

  4. Turn on the internet router and wait 5 minutes for it to fully start up

  5. Plug the power cable into the Genius Hub, making sure it is fully plugged in 

After a restart, it can take up to 30 minutes for the Genius Hub to reload the rooms and connect to all of the devices.

 

Related Information:

 

 

To restart the Genius Hub from the app

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