Registering your Genius Hub
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The easiest method, is to Factory Reset each of the devices. This can be done physically with the device and does not require either Genius Hub to be powered on or set up.
Here are the instructions on how to Factory Reset common components.
- How to - Factory reset a Radiator Valve (DA-WRV-C)
- How to - Factory Reset a Room Sensor
- How to - Factory Reset Room Thermostat (DA-WRT-C)
- How to – Factory Reset Smart Plug
- How to – Factory Reset Electric Switch
Please see here for all our devices: Factory Reset Devices
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For older devices, it is slightly more difficult to remove these and we would recommend sending an email to support@geniushub.co.uk to arrange a call to transfer these over. The new Genius Hub will need to be taken to within 2m of the following devices during the call. This applies to the following devices:
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Alternatively, the device can be 'excluded' using either the old/new Genius Hub.
To do either of these operations:
In the app, go to the Main Menu
- Select 'Doctor'
- You can either press 'Device Assistance', then 'Remove & Reset an Old Device'
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- Scroll down to the 'Index', then 'Devices' if you know the name and type of the device
- Select the operation you wish to carry out from the list provided
Transferring Room Names and Schedules
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Transferring Devices onto a Second Genius Hub on larger properties
These are scenarios when you have a larger building that requires more than one Genius Hub to control the property smoothly. Click here for further details: Positioning Multiple Genius Hubs on larger properties
Communications from one Genius Hub cannot be transmitted to the other Genius Hub as each set of components is paired to the Genius Hub it is assigned to. Therefore no crossover or boosting of signal for the other Genius Hub's network can happen.