| Info |
|---|
This article is an excerpt from the Genius Hub Doctor, which is built into the App. These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor. To access the Doctor, click here |
Solution ID: 1005
Step 1
You have entered an incorrect username or password.
The first things to check are:
- The capitalisation, as both the username and password are case-sensitive.
- Ensure there are no extra spaces either side of the username or password, especially if you use auto-fill.
- Re-type the username and password, in case of a mistaken button press.
If you cannot remember the correct username and password combination:
- On the login screen, select 'Forgotten Password'
- The first page will allow you to reset the password.
- If you don't know the username, this can be changed by clicking the link at the bottom of the password reset page.