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There is an error code showing on the Genius Radiator Valve
The Genius Radiator Valve normally displays the set temperature under normal operation. However as there is a screen, we choose to display device problems on the screen of the device.
If you see a code on the valve that is not a temperature then there may be a problem.
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The error codes (DA-WRV-E)
The error codes are as follows:
- E1 -
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- Top temperature sensor has a problem
- E2 -
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- Side temperature
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- sensor has a problem
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- E6 -
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In every case restart the valve by removing the batteries and putting them back in after 30 Seconds. The valve screen should display 21 and the E message should not return unless the valve definitely has a problem.
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- Motor has a problem
E8 - Communication error
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E5 - communication error
- E9 - Valve cannot close
E1, E2 & E6 errors
- Remove and replace the batteries in the Genius Radiator Valve.
- When the Genius Radiator Valve has restarted, if the error has persisted the device has developed a fault and needs to be replaced. Contact Genius Hub if your device is under warranty.
E8 error
The Genius Radiator Valve shows the 'E8' 'communication error' if it tries to communicate with the Genius Hub a number of times and fails.
The Genius Radiator Valve will naturally come out of 'E8' when the communication with the Genius Hub is re-established, through the only tries to communicate with the Genius Hub about every 30 minutes when in 'E8' so this may take a number of hours.
To remove the 'E8' error from the valve immediately, so you can change the temperature on the valve, you have to remove one of the batteries for 30 seconds and put it back in again. This communication problem may have been caused if a Genius Smart Plug near the valve has become unplugged or the Genius Hub has been turned off.
If the problem persists see the article: How to - Genius Position the Genius Smart Plugs.
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For error codes E1, E2 & E3 persist please contact Genius if the valve is under warranty for a replacement.
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E9 error
The Genius Radiator Valve shows the 'E9' 'Valve closing error' if it tries to close the flow of water through the radiator a number of times and fails. Unmount and remount the Genius Radiator Valve to see if this fixes the problem.
The error codes (DA-WRV-C)
The error codes are as follows:
- E1 - Front temperature sensor has a problem
- E2 - Back temperature sensor has a problem
- E3 - Motor has a problem
E5 - Communication error
E1-E3 errors
- Remove and replace the batteries in the Genius Radiator Valve.
- When the Genius Radiator Valve has restarted, if the error has persisted the device has developed a fault and needs to be replaced. Contact Genius Hub if your device is under warranty.
E5 error
The Genius Radiator Valve shows the 'E5' 'communication error' if it tries to communicate with the Genius Hub a number of times and fails.
The Genius Radiator Valve will naturally come out of 'E5' when the communication with the Genius Hub is re-established, through the only tries to communicate with the Genius Hub about every 30 minutes when in 'E5' so this may take a number of hours.
To remove the 'E5' error from the valve immediately, so you can change the temperature on the valve, you have to remove one of the batteries for 30 seconds and put it back in again. This communication problem may have been caused if a Genius Smart Plug near the valve has become unplugged or the Genius Hub has been turned off.
If the problem persists see the article: How to - Genius Position the Genius Smart Plugs.