Step 1

Communications issues can have 3 broad causes:

1. The Genius Hub is not well located. If multiple devices have communication problems, or many devices have short term problems then this is likely the cause. The Genius Hub should be located towards the middle of the property to reduce the distance to any single device.

• Ensure that the Genius Hub is in an open space and not hidden away behind any heavy objects. For optimum RF communication, fit the unit above floor level, and at least 30cm away from metal objects & appliances such as: boiler, hot water tank, microwave oven, cooker, fridge/freezer, stainless steel sink, TV, set-top box (satellite/cable/Freeview), radio, printer, photocopier or computer (desktop/laptop).
• Do not place within 100cm of RF devices, such as cordless phones, mobile phone or Wi-Fi signal boosters, or Wi-Fi routers. It may be necessary to relocate the unit if problems with communication occur. Mobile phones should not be used or placed in the vicinity of this unit.

2. The mesh network isn't working well. Although all mains-powered device relay the signal, the main part of the mesh network is normally comprised of Smart Plugs. If one of these is not powered on/communicating it will reduce the routes of communication for all nearby devices. Another symptom of a poor mesh network is if a number of devices in the same area of the property are draining batteries ore quickly or displaying communication errors.

• For information on positioning signal boosting devices, see this link: https://www.

• Geniushub.co.uk/signal-boosting

3. This device has a communication problem. Before fixing the device, consider if there have been any changes near the device recently. This can include moving furniture, installing new RF devices or changing the locations of Smart Plugs. If none of these changes have taken place, continue to troubleshoot the device.