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  1. A customer has emailed to say that there are old devices which no longer are used and no longer work / have been returned on their system (such as showing errors on rooms)
  2. You are supporting a customer and during the discussion discover that there are old, redundant devices (such as those been replaced)

 

Step-by-step guide

  • Go to the Advanced Settings page on the customer's system
  • Click on the 'dead node'
    • Click on 'Test node'
  • Allow a few messages to go through AND fail
  • If messages do not fail, the device is still on the system and this will not work
  • Close the testing dialog and click 'Remove dead node'
    • Wait until it says 'Successful in the log
    Redundant devices can be spotted on the devices page as it will be a very long time since they last communicated with the hub (i.e. more than 48 hours).
    If you have to re-add a device back onto the system then there may be the old number for the device on the devices page.
    It is not a problem to leave dead devices on there, but it is better to delete any dead nodes off the hub so that it is not confusing when you look at it.
    We do not recommend deleting any devices from the hub unless you are sure that they are 'dead' and are no longer required.

    Steps

    1. Tap on the zone that the 'dead node' is assigned to
      1. Tap on ••• and then 'Zone Setup'
      2. Under 'Zone Devices' Tap on the Dustbin symbol for the device number you want to remove
      3. The device will be removed from the Zone Devices list as well as the 'Zone Channels' list below
    2. Return to the home page on the app
    3. Tap on Main Menu (top right corner), then Settings, then Devices
    4. Locate the device number you want to delete
      1. This should show that it is not be in a zone
    5. Tap on ••• and 'Ping' then 'Ping'
      1. There is no feedback on this but now the hub is trying to ping the device to check if it is working or not
    6. Tap on ••• and 'Remove Dead Node' then 'Remove'
      1. Again there is no feedback on this but after about 30 seconds if the device did not respond to the 'Ping' in the previous step it will be allowed to be deleted from the hub
    7. Finish

     

    1. If this does not work and the device does not disappear from the devices list then you may need to restart your Genius Hub
      1. Restart the hub by returning to the home page on the app
      2. Tap on Main Menu (top right corner), then Settings, then System
      3. Tap on 'Restart Hub' at the bottom of the page
      4. After about 5 minutes you will be able to log on again and try from step 3 again above
    2. If this does not work then unplug the hub for 30 minutes and plug it back in again and try again

     

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