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To restart the Genius Hub from the app

If

your hub seems to be unresponsive (you cannot logon and it appears as it may have crashed) you may need to restart your Heat Genius Hub, you can follow this step-by-step guide.

Step-by-step guide

Power down both the Genius Hub and the main

you can log onto your Genius Hub, to restart the system:

  1. Click on the Main Menu

  2. Select 'Settings'

  3. Choose 'System'

  4. Tap on ‘Restart Hub’ in the Quick Actions Bar
    Image Added

  5. Click 'Restart'

To restart the Genius Hub from the app

If you have the GE-HUB-B:

Image Added

  1. Disconnect the USB power cable from the power supply

  2. Power down your internet router

  3. Turn on the internet router and wait 5 minutes for it to fully start up

  4. Turn on

    Reconnect the power cable from the Genius Hub so that it can reconnect to the internet and all of the devices in your home

If you have the PH-HUB-C:

  1. Disconnect the power cable from the bottom of the Genius Hub

  2. Press the white button on the back of the Genius Hub
    Image Added

  3. Power down your internet router.

  4. Turn on the internet router and wait 5 minutes for it to fully start up

  5. Plug the power cable into the Genius Hub, making sure it is fully plugged in 
Info

After a restart, it can take

some time

up to 30 minutes for the Genius Hub to reload the rooms and connect to all of the devices

in the home (up to 30 minutes). This is why when you first login sometime you only see 'whole house' initially and some of the rooms will have 'X's next to them

.

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To restart the Genius Hub from the app