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The app is available on Android versions: replace_me, and iOS v replace_me and above. |
On a web browser
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If you bookmark this exact link and not the page that the web browser immediately sends you to, then you should always be able to log onto your system this way. |
Logging
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onto your system
For the first time
To log onto your system for the first time:
- Load the app from your mobile device or go to the web app.
- In One the Welcome page, in the username field, enter the 6 #### replace_me digits found on the underside of the Genius Hub. This is your temporary username and you can change it to something more memorable once you have logged in.
- <insert image of sticker for back of Philio Hub>
- Enter only the letters or numbers, not spaces
- This field is not case-sensitive
- Leave the password blank (when you choose your own username, you will also set the password you wish to use on your system)
Once you have registered your system
To log onto your system once you have chosen your own username and password:
- Load the app from your mobile device or go to the web app.
- On the Welcome page, enter the chosen username and password in their respective fields
- These fields are case sensitive, so be careful when entering your login details
What if you have forgotten your password
- Load the app from your mobile device or go to the web app.
- On the Welcome page, click on the 'Forgot My Password' check_me button to send a password reset link to the contact email address chosen when the system was registered.
Registering the system
To secure your system and to choose a memorable username and password, you need to register your system. To register the system:
- From the app, click on the menu at the top-right corner of the screen
- Click on the dropdown next to your username
- Click on 'Register my system'
- <image of the app open with the menu highlighted '1', the username dropdown '2' and the register my system '3'.
- On the new page, fill in the requested details:
- enter the username you would like to use with the system and the password to secure your system.]
- These fields are case sensitive, so be careful when entering your login details especially on a mobile device where it may auto-capitalise your typing
Info If you contact Genius, you may be asked for your username to identify your system, but will never be asked you for your password. Do not disclose this to anyone who you do not wish to have control over your heating
- Enter the contact details of the owner of the system
Info Genius will contact you on these details from time to time to inform you of the latest updates to the app and new features for you to enjoy.
- Select the location of your system. This is where the system is physically located, not the billing address or similar. This information is used to collect the weather data for your system.
- enter the username you would like to use with the system and the password to secure your system.]
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You are welcome to change any of the information entered during the Create Your Systemthe Registration process. To do this:
- Click on the menu at the top-right corner of the app
- Click on the dropdown next to your username
- Click on 'Edit my details' check_this
- On the new page, you can select to change your username, password, contact details or Genius system location
Logging out of your system
If you are using the app on a public device, or are lending your device to someone you do not want to have control over your heating, you should log out of your heating when you have finished using the app. To log out:
- Click on the menu at the top-right corner of the app
- Click on the dropdown next to your username
- Click 'Logout'. check_this This will return you to the Welcome screen and clear your details