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Accessing your system

There are two ways of accessing your Genius Hub system, depending if you are using an Android/Apple device or a computer.

On an Android/Apple device

On a mobile device (such as a smart phone or tablet), you can download the Genius Hub app from the Apple App store or Android Play store. Click on one of the icons below to be directed to the relevant app download page.

 

The app is available on Android versions:, and iOS v and above.

On a web browser

On a computer, or a device not running Android/Apple you should access your system via our web app. This is found at: www.geniushub.co.uk/app

If you bookmark this exact link and not the page that the web browser immediately sends you to, then you should always be able to log onto your system this way.

Logging on for the first time

To log onto your system for the first time:

  1. Load the app from your mobile device or go to the web app.
  2. In the username field, enter the 6 #### digits found on the underside of the Genius Hub. This is your temporary username and you can change it to something more memorable once you have logged in.
      1. <insert image of sticker for back of Philio Hub>
    2. Enter only the letters or numbers, not spaces
    3. This field is not case-sensitive
  3. Leave the password blank (when you choose your own username, you will also set the password you wish to use on your system)

Registering the system

To secure your system and to choose a memorable username and password, you need to register your system. To register the system:

  1. From the app, click on the menu at the top-right corner of the screen
  2. Click on the dropdown next to your username
  3. Click on 'Register my system'
      1. <image of the app open with the menu highlighted '1', the username dropdown '2' and the register my system '3'.
  4. On the new page, fill in the requested details:
    1. enter the username you would like to use with the system and the password to secure your system.

      1. If you contact Genius, you may be asked for your username to identify your system, but will never be asked you for your password. Do not disclose this to anyone who you do not wish to have control over your heating

    2. Enter the contact details of the owner of the system

      1. Genius will contact you on these details from time to time to inform you of the latest updates to the app and new features for you to enjoy.

    3. Select the location of your system. This is where the system is physically located, not the billing address or similar. This information is used to collect the weather data for your system.

Editing your registered information

You are welcome to change any of the information entered during the Create Your System

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