Things to check if you cannot logon. | Panel |
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| - Is the phone/tablet/computer connected to the internet?
- Is the Genius Hub connected to the broadband router and powered on?
- Check that there is Internet in the house (visit Google on a web browser connected to the local WiFi and search for something).
- Check that the Ethernet cables are plugged in – remove and replace a few times to remove any dust.
- Reboot your broadband router and wait 10 minutes for it to come back online.
- Turn off the Genius Hub at the plug wait 10 seconds and then power it on, wait 10 more minutes for it to reconnect to the Heat Genius servers
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