- A customer has emailed to say that there are old devices which no longer are used and no longer work / have been returned on their system (such as showing errors on rooms)
- You are supporting a customer and during the discussion discover that there are old, redundant devices (such as those been replaced)
Step-by-step guide
- Go to the Advanced Settings page on the customer's system
- Click on the 'dead node'
- Click on 'Test node'
- Allow a few messages to go through AND fail
- If messages do not fail, the device is still on the system and this will not work
- Close the testing dialog and click 'Remove dead node'
- Wait until it says 'Successful in the log
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