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Accessing your system

There are two ways of accessing your Genius Hub system, depending if you are using an Android/Apple device or a computer.

On an Android/Apple device

On a mobile device (such as a smart phone or tablet), you can download the Genius Hub app from the Apple App store or Android Play store. Click on one of the icons below to be directed to the relevant app download page.

On a web browser

On a computer, or a device not running Android/Apple you should access your system via our web app. This is found at: www.geniushub.co.uk/app

Logging onto your system

For the first time

To log onto your system for the first time:

1. Load the app from your mobile device or go to the web app.
2. One the Welcome page, in the username field, enter the 8 digits found on the underside of the Genius Hub. This is your temporary username and you can change it to something more memorable once you have logged in.
   1. Enter only the letters or numbers, not spaces.
   2. This field is not case-sensitive.
3. Leave the password field blank (when you choose your own username, you will also set the password you wish to use on your system).

Once you have registered your system

To log onto your system once you have chosen your own username and password:

1. Load the app from your mobile device or go to the web app.
2. On the Welcome page, enter the chosen username and password in their respective fields.
   1. These fields are case sensitive, so be careful when entering your login details.

What if you have forgotten your password

Registering the system

To secure your system and to choose a memorable username and password, you need to register your system. To register the system:

1. On the Welcome Page, click on 'Create Account'.
    
2. On the new page, fill in the requested details:
   1. Enter the username you would like to use with the system and the password to secure your system. 
      1. These details can be different to the username and password you entered on our website to purchase the system.
      2. These fields are case sensitive, so be careful when entering your login details especially on a mobile device where it may auto-capitalise your typing.

      3. Info
         If you contact Genius, you may be asked for your username to identify your system, but will never be asked you for your password. Do not disclose this to anyone who you do not wish have control over your heating.

   1. Enter the contact details of the owner of the system.

      1. Info
         Genius will contact you on these details from time to time to inform you of the latest updates to the app and new features for you to enjoy.

   2. Select the location of your system. This is where the system is physically located, not the billing address or similar. This information is used to collect the weather data for your system.

Editing your registered information

You are welcome to change any of the information entered during the Registration process. To do this:

1. Click on the menu at the top-right corner of the app.
2. Click on the dropdown next to your username.
3. Click on 'Update my details'.
    
4. On the new page, you can select to change your username, password, contact details or Genius system location.
   

Logging out of your system

If you are using the app on a public device, or are lending your device to someone you do not want to have control over your heating, you should log out of your heating when you have finished using the app. To log out:

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