This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7611

Step 1

Sometimes a Wireless Motion Sensor may lose the factory settings which were applied to it when it was added to the system. This can occur when the battery has been changed in the device.

When the Wireless Motion Sensor has the incorrect configuration messages it can communicate with the Genius Hub too often, which leads to the battery not lasting as long or it can not report back the measured temperature to the Genius Hub. When the device is reconfigured the wake-up interval is reset back to 30 minutes.

Step 2

First locate the Wireless Motion Sensor in the room you want to adjust.

The Doctor will ask you to select the relevant device

Step 3

The device now needs to be redetected by the Genius Hub to ensure the correct behaviour and communication.

The Doctor will communicate with the device

Step 4

Wake up the device by pressing the button on the back of the sensor once.

Any remaining issues with the Wireless Motion Sensor will now be displayed below.

No issues found

Wait for the message counter in the top box to disappear, and it to say 'Got Device Data'. If there are still errors above in the list at this point, the device will need troubleshooting once again. The message queue may take a couple minutes to empty.

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