This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7057

Step 1

Sometimes a Dual Channel Receiver may lose the factory settings which were applied to it when it was added to the system. This can occur when there has been a power cut to the device. When the Dual Channel Receiver has the incorrect configuration messages it can struggle to communicate frequently to the Genius Hub which leads to the device being slow to respond or not controlling the heating correctly.

Step 2

First locate the Dual Channel Receiver in the room you want to adjust.

The Doctor will ask you to select the relevant device

Step 3

The device now needs to be configured by the Genius Hub to ensure the correct behaviour and communication.

The Doctor will communicate with the device

Step 4

To ensure that the messages get through to the device, it needs to be woken up.

The Doctor will communicate with the device

Ensure the Dual Channel Receiver is communicating with the Genius Hub by pressing both of the white buttons.

Step 5

The Dual Channel Receiver should now receive the correct configuration parameters.

The Doctor will check that the device is configured correctly

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