This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7260

Step 1

The Smart Plug has been assigned to 2 or more zones. This will stop the Smart Plug working properly and may mean rooms heat unexpectedly or do not heat up at all.

Step 2

Select the Smart Plug which has been assigned incorrectly.

The Doctor will ask you to select the relevant device

Step 3

The Smart Plug channel is assigned to the following rooms. Please select the one room you wish to control with this channel.

The Doctor will ask you to select a zone

Step 4

The Genius Hub will now unassign the Smart Plug channel from all zones.

The Doctor will remove the device from the zone

Step 5

The Genius Hub will now assign the Smart Plug channel to the correct zone.

The Doctor will now assign the device to a zone

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