This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7760

Step 1

The Wireless Room Thermostat has been assigned to 2 or more zones. This will stop the Wireless Room Thermostat working properly and may mean rooms heat unexpectedly or do not heat up at all.

Step 2

Select the Wireless Room Thermostat which has been assigned incorrectly.

The Doctor will ask you to select the relevant device

Step 3

The Wireless Room Thermostat channel is assigned to the following rooms. Please select the one room you wish to control with this channel.

The Doctor will ask you to select a zone

Step 4

The Genius Hub will now unassign the Wireless Room Thermostat channel from all zones.

The Doctor will remove the device from the zone

Step 5

The Genius Hub will now assign the Wireless Room Thermostat channel to the correct zone.

The Doctor will now assign the device to a zone

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