This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7705

Step 1

The batteries are flat in the Genius Room Thermostat and the Thermostat will have stopped working altogether. The screen should always display a temperature, if one is not displayed the device has no power.

Here is a video to show you how to change the batteries

Gently slide the thermostat up about one centimeter.

Pull the thermostat away from the wall, leaving the backplate attached to the wall.

Step 2

Remove the 2 x AA batteries, (note the orientation of the batteries, one is up and one is down).

Wait 30 seconds before putting in the new batteries.

Step 3

Put in the 2 new AA batteries, (note the orientation of the batteries, one is up and one is down).

Rechargeable batteries should not be used as their voltage is too low (1.2v not 1.5v).

Step 4

Select the Room Thermostat with the flat battery

The Doctor will ask you to select the relevant device

Step 5

The Doctor will communicate with the device

Step 6

Wake up the device by short pressing one of the arrow buttons once.

Step 7

The Doctor will check that the device is configured correctly

Step 8

Replace the thermostat on the wall, starting by locating the thermostat onto the backplate and then sliding it down about one centimeter.

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