This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7254

Step 1

Factory resetting a device removes it from any Genius Hub and removes any custom settings. It does not require a Genius Hub to power powered on/in communications range.

First, ensure that the Smart Plug is plugged in and powered on.

Step 2

Press the button on the front 4 times in 1.5 seconds, and hold it on the 4th press until the light turns on and then turns off.

When the light turns off, remove your finger from the button.

Unplug the Smart Plug, and re-plug it in. If the light flashes slowly, the device has been successfully factory reset.

Click here to add the Smart Plug to this Genius Hub

Step 3

Next, pressing and holding the button on the Smart Plug for 5 seconds.

When the light flashes, remove your finger from the button.

Unplug the Smart Plug, and re-plug it in. If the light flashes slowly, the device has been successfully factory reset.

Click here to add the Smart Plug to this Genius Hub

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