This article is an excerpt from the Genius Hub Doctor, which is built into the App.

These instructions are provided so that the step-by-step information is available to users, but please note that these actions should generally be carried out whilst using the Doctor.

To access the Doctor, click here

Solution ID: 7457

Step 1

Sometimes a Genius Radiator Valve may lose the factory settings which were applied to it when it was added to the system. This can occur when the batteries have been changed in the device. When the Genius Radiator Valve has the incorrect configuration messages it can communicate with the Genius Hub too often, which leads to the batteries not lasting as long. For the Genius Radiator Valve (with the 'G' on the top as in the image below), this can also cause it to not report back the calculated temperature to the Genius Hub. When the device is reconfigured the wake-up interval is reset back to 7 minutes 30 seconds.

Step 2

First locate the radiator valve in the room you want to adjust.

The Doctor will ask you to select the relevant device

Step 3

The Genius Radiator Valve now needs to be configured by the Genius Hub to ensure the correct behaviour and communication.

The Doctor will communicate with the device

Step 4

To ensure that the messages get through to the device, it needs to be woken up.

The Doctor will communicate with the device

Wake up the device by short pressing one of the arrow buttons once.

Step 5

Check the device has communicated by looking at the time next to the Genius Radiator Valve on the Devices page.

The Doctor will check that the device is configured correctly

Step 6

Check the device has communicated by looking at the time next to the Genius Radiator Valve on the Devices page.

The Doctor will check that the device is configured correctly

Step 7

The Doctor will check that the device is configured correctly

Note: If you have multiple Genius Radiator Valves in one room, you can select individual adjustments for each radiator.

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